Refund policy

At Simra Posh, your satisfaction is our priority. We aim to provide a fair, transparent, and easy return process for all customers across Canada

1. Return Window

You can request a return within:

✔ 7 days of delivery

for all eligible items.

The 7-day timeframe begins on the day the order is marked as delivered by the courier.

This return period is consistently applied across all pages to meet GMC transparency standards.

2. Items Eligible for Return

We accept returns for the following:

  • Unused, unworn items
  • Items with original tags and packaging intact
  • Items in their original condition (no stains, smells, or damage)
  • Incorrect, damaged, or defective products

If the product you received is faulty or incorrect, we will prioritize your case and offer a free replacement or refund.

3. Items NOT Eligible for Return

The following items cannot be returned:

  • Clearance and Sale items
  • Customized or altered clothing
  • Items worn, washed, or damaged by the customer
  • Items without original tags or packaging
  • Accessories (for hygiene reasons)
  • Pre-order items (unless defective)

4. Return Shipping Costs

To ensure transparency:

✔ Customer Pays Return Shipping

For all standard returns (size issue, change of mind, color preference).

✔ Simra Posh Covers Return Shipping

If your item is:

  • Defective
  • Incorrect
  • Damaged on arrival

We provide a prepaid return label in these cases.

5. Return Process — Step by Step

Follow these steps to initiate a return:

1. Submit a Return Request

Email us at support@simraposh.com with:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (if damaged or wrong item)

2. Receive Approval & Instructions

Our team will respond within 24 hours with return approval and the return address.

3. Ship the Item Back

Pack the item securely and send it using your preferred courier (unless defective/incorrect).

4. Get Confirmation

Once your return is received and inspected, we will notify you through email.

6. Refunds

Refund Method

Refunds are issued to your original payment method.

Refund Processing Time

  • Refund release: 14 business days
  • Bank processing time: varies by provider

You will receive a confirmation email once your refund is processed.

Partial Refunds

We may issue partial refunds if:

  • Items show signs of use
  • Packaging or tags are missing
  • Items returned late (after 7 days)

7. Exchanges

We currently offer exchanges for size issues (if stock is available).
If the requested size is unavailable, we will issue a standard refund.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not been processed or shipped.

Once an order is shipped, cancellation is no longer possible; you must follow the return procedure.

9. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A wrong item
  • Missing items

Please report it within 48 hours of delivery with photos.
We will send a replacement or full refund at no cost to you.

10. Late or Missing Refunds

If you have not received a refund after the expected timeframe:

  1. Check your bank account.
  2. Contact your credit card provider or bank.
  3. Email us at support@simraposh.com

We will assist immediately.